This simple video was quite literally the first stone in the Connect foundation of ideas. It was the result of a meta-analysis on the behaviors people expect from others. Expectations that are not always met.

The expectations fell neatly into the six categories called out in the video. To these six we matched up categories of behavior to support the expectations, as well as the intended results.

This stood out as an plainly academic exercise until the second stone, the Connect Behavior Matrix. Here we added six specific behaviors to each of the twelve categories. Making them actionable exploded their value, because specific behaviors can be observed, measured, discussed, and coached.

This simple video was quite literally the first stone in the Connect foundation of ideas. It was the result of a meta-analysis on the behaviors people expect from others. Expectations that are not always met.

The expectations fell neatly into the six categories called out in the video. To these six we matched up categories of behavior to support the expectations, as well as the intended results.

This stood out as an plainly academic exercise until the second stone, the Connect Behavior Matrix. Here we added six specific behaviors to each of the twelve categories. Making them actionable exploded their value, because specific behaviors can be observed, measured, discussed, and coached.

There's nothing more central; nothing more critical

If you’re  new to Future Redesign and the Connect platform you’re fast learning that trust—and damaged trust—are central themes to all that we do. You’re also learning how pervasive, or more accurately, invasive damaged trust is. We’ve been wading through it knee deep our whole lives, so it just feels natural. I assure you, it’s anything but. Damaged trust underminds all that we do. Heck—even Origami knows that!

Member's Insight

Scroll to Top